Build A Consumer gives collections teams AI-powered practice scenarios that sound, respond, and push back like the real people they'll call every day — resistant, cooperative, disputing, and everything in between. Just dial a number. No logins. No setup.
No dashboards, no onboarding, no tech stack. Your collectors pick up the phone and practice — exactly like they would on a live account.
Choose from four training scenarios — from a cooperative first-time caller to a legally-aware disputer. Each has its own dedicated training line.
Collectors get a printed or digital account card — just name, DOB, debt type, amount, and prior call notes. Nothing else. Exactly what you'd see in a real dialer.
The AI answers in character and responds to your approach in real time. Use proper Mini-Miranda disclosure, verify identity, navigate objections, and close toward payment.
After the call, trainers use the full persona guide to walk through what worked, what didn't, and what the correct path looked like.
Each scenario has three levels: cold account, account with history, and full trainer debrief.
Priced per team, not per user. Your collectors practice as much as they need to — the bill stays flat.